My workout history disappeared after signing out. How do I get it back?
Short answer
Most often, you've signed in to a different account. Sign in with the same Apple or Google account as before and wait a moment for your history to download. If it was a guest account, the data was only on that phone and can't be recovered after signing out or reinstalling the app.
Check these in order
- Sign in with the same method as before, Apple or Google, and the same email address.
- Keep the app open and online for about 2 minutes so it can download your full history.
- Open the Logs tab and check whether your workouts are there.
Guest account
On a guest account, your plan and history are saved only on the phone. The app warns you about this when you sign out. After signing out, deleting the app or switching phones, that data can't be recovered. We delete guest accounts that haven't been used for 90 days.
To keep this from happening again, connect an Apple or Google account: Profile › Settings › Create an account.
Still don't see your workouts?
Go to Profile › Settings › Help › Account Issue and include the email address of the Apple or Google account you use. We'll check where your workouts are.