The app freezes or buttons don't respond. What should I do?
Short answer
Close the app completely and open it again. If that doesn't help, update it to the latest version and restart your phone. If the problem keeps coming back, report it in Profile › Settings › Help › Bug Report.
Try these in order
- Close the app completely: swipe it up in the app switcher, then open it again.
- Check the App Store or Google Play for a SmartWorkout update and install it.
- Restart your phone.
- If the problem happens on one screen, such as a workout in progress, note what happened right before it froze.
Don't delete the app on a guest account
On a guest account, your data is only on the phone, so reinstalling will erase it. Before you reinstall the app, connect an Apple or Google account in Profile › Settings › Create an account. On a regular account, your data downloads again after you sign in.
My workout history disappeared after signing out. How do I get it back? →
Report a bug
Go to Profile › Settings › Help › Bug Report. The message already includes your phone model, system version and app version. Describe what was happening when the app stopped responding and how often it happens. If you can, attach a screen recording.