Premium isn't working after purchase. How do I restore it?
Short answer
Open Profile › Settings › Help and, under "Troubleshooting", choose "Restore Purchases". The app checks your store purchases and turns on the subscription for the account you're signed in to.
How to restore a purchase
- Make sure you're signed in to the same SmartWorkout account you used to buy the subscription.
- Open the Profile tab, tap the gear icon and choose Settings.
- Choose Help.
- Under "Troubleshooting", tap "Restore Purchases".
- Wait a moment. Once the restore works, you'll see "Current membership" in Settings.
The same button is also at the bottom of the purchase screen.
If restoring doesn't help
- iPhone: the purchase belongs to the SmartWorkout account it was made from. On a different account, the app will say there's nothing to restore, so sign in to that original account.
- Android: restoring moves the subscription to the account you're signed in to right now.
- Check in the App Store or Google Play that the subscription is active and the payment went through. If a payment is still pending, the app turns the subscription on only after the store confirms it.
Contact us
If the subscription is active in the store but you still don't see it in the app, go to Profile › Settings › Help › Account Issue. Attach the store's purchase confirmation, and we'll check the purchase and turn on your subscription.